Player and customer care
Support
Contact us for help with a Next Fiction Games mobile app, browser game, multiplayer feature, purchase, website, privacy request, or family-safety concern. We usually reply within two business days.
Game and app support
Tell us the game or app name, your device and operating-system version, the app version, and what happened. Include steps to reproduce the issue if you can.
For purchase or subscription questions, include the store and a relevant order reference if available. Do not send full payment-card details.
Online and multiplayer games
For connection, matchmaking, leaderboard, cloud-save, cheating, player-report, or moderation problems, include the game, player identifier, approximate time, region, and match or room identifier when available.
Do not post private account information in public chat. Use in-game report and block controls where available.
Browse online gamesApple App Store and Google Play purchases
Include the game name, store, purchase date, and a limited order reference. Never send a full card number or store password. Apple or Google normally handles refunds and payment disputes for transactions they process.
Parents, guardians, and child-safety requests
A parent or guardian can contact us about age settings, family purchases, advertising, multiplayer communication, inappropriate content, or information a child may have submitted. Include the product name and a brief explanation, but do not send a child’s identity document through general email.
We may request proportionate information through a safer channel when verification is required.
Website support
For a broken page, accessibility issue, or other website problem, share the page address, your browser and device, and a short description.
Send a website enquiryPrivacy and account or data deletion requests
To ask about personal information or request deletion of an account or data, email us with the product name and the email address associated with the account, if applicable. We may ask you to verify your request before acting. We will explain any information we need to retain and why, where applicable.
If a game or app offers account deletion in its settings, you can use that option as well. This support page does not replace any account-deletion controls that must be provided inside an app. Read our privacy policy for more information.
Contact support
Please do not email passwords, full resumes, payment-card details, or other sensitive documents. A brief description is usually enough to get started.
Email support@nextfictiongames.com Use the contact form